Refund Policy

Effective Date: 04/01/2025

At Health Needs Depot, customer satisfaction is our priority. We strive to provide high-quality medical supplies with dependable service. If for any reason you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds
Refunds may be issued for items that meet the following criteria:

• The item was received damaged or defective.

• The item was incorrectly shipped or does not match the order.

• The item is eligible for return based on its product category and was returned within the applicable return window (typically 7–14 days from the delivery date).

• The item was not used, opened, or tampered with and remains in its original packaging.

Due to the nature of medical products, certain items are non-returnable and non-refundable, including but not limited to:

• Personal protective equipment (PPE)

• Opened or used medical supplies

• Custom or special-order items

• Items labeled as “Final Sale” or “Non-Returnable”

How to Request a Refund
To initiate a refund request, please contact us within 7 business days of receiving your order. Include your order number, a detailed description of the issue, and photographs if applicable.

You can contact our support team at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]

All refund requests will be reviewed and approved at our discretion. Approved refunds will be issued to the original method of payment within 5–10 business days.

Return Shipping
In cases where a return is approved, instructions will be provided along with the return shipping address. Customers may be responsible for return shipping costs unless the return is due to an error on our part (e.g., defective product or incorrect item).

Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible), and place a new order.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been fulfilled, it cannot be canceled. Please contact us as soon as possible if you need to request a cancellation.

Contact Us
If you have any questions about our Refund Policy or need assistance, don’t hesitate to reach out to our customer service team.

Health Needs Depot